Question 1

What do the 12, 24 and 48-hour series mean?

Accepted Answer

Every scent belongs to a series named for how long it can last on you: 12 for a full day, 24 for morning to midnight, and 48 for the heaviest, longest-lasting scents. The first digit of a scent's number tells you its series, so Nº 481 is a 48-hour scent. Longevity varies with skin and conditions, so think of it as the most you can expect.

Question 2

What does 'inspired by' mean?

Accepted Answer

Our fragrances are inspired by well-known scents. They aren't the originals, and we aren't affiliated with the brands that make them. Each product page says exactly what it's inspired by, so you know the character to expect.

Question 3

How do I choose a scent?

Accepted Answer

Take our one-minute scent quiz and we'll match you with a scent based on what you like and when you'll wear it. Each product page also shows the notes, how fresh or warm it is, and the seasons it suits best.

Question 4

Are your scents unisex?

Accepted Answer

Many of them are. Each product page shows whether a scent is made for him, for her, or is unisex, and you can filter the collection by gender.

Question 5

How do I place an order?

Accepted Answer

Browse our products, add items to your cart, and proceed to checkout. You'll be guided through the payment process step by step.

Question 6

Can I modify or cancel my order after placing it?

Accepted Answer

Once an order has been submitted, modifications are generally not possible. If your order hasn't been processed yet, contact us as soon as possible and we'll do our best to accommodate your request.

Question 7

How quickly will my order be dispatched?

Accepted Answer

Orders placed before 2pm on a working day (Monday to Friday, excluding bank holidays) are dispatched the same day. Later orders, and weekend orders, go out the next working day. You'll get an email with tracking as soon as it ships.

Question 8

Do you offer gift wrapping?

Accepted Answer

Yes, and it's free. Tick "This is a gift" in your basket and we'll wrap your order. You can add a message for the card too, up to 200 characters.

Question 9

Can I request an invoice for my order?

Accepted Answer

Yes. If you need an invoice, please make sure to provide your billing details during checkout. The invoice will be sent to your email along with the order confirmation.

Question 10

Can I add special instructions to my order?

Accepted Answer

If available, you can add notes or special instructions during the checkout process. Look for the order notes field before completing your purchase.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, as well as other payment methods available through our secure payment provider. Available options are displayed at checkout.

Question 12

Is my payment information secure?

Accepted Answer

Absolutely. All payments are processed through a PCI-compliant payment provider. We never store your full card details on our servers.

Question 13

My payment failed. What should I do?

Accepted Answer

First, verify that your card details are correct and that you have sufficient funds. If the issue persists, try a different payment method or contact your bank. You can also reach out to us for assistance.

Question 14

When will I be charged?

Accepted Answer

Your payment is processed at the time of purchase. For pre-order items, you may be charged at the time of ordering or when the item ships, depending on the product.

Question 15

What are your shipping options?

Accepted Answer

Standard delivery takes 3–5 business days and costs £3.95, or is free on orders over £50. Express delivery takes 1–2 business days and costs £5.99. We currently deliver within the United Kingdom.

Question 16

How can I track my order?

Accepted Answer

Once your order has shipped, you'll receive a confirmation email with a tracking number and a link to track your package in real time.

Question 17

What should I do if my package arrives damaged?

Accepted Answer

If your order arrives damaged, please document the damage with photos and contact us immediately. We'll work with you to resolve the issue as quickly as possible.

Question 18

What is your 14-day guarantee?

Accepted Answer

If you're not happy with your fragrance, contact us within 14 days of delivery and we'll swap it for another scent or refund you. It's in addition to your statutory rights.

Question 19

How do I start a swap or refund?

Accepted Answer

Email sumudltd@gmail.com with your order number, within 14 days of delivery. We'll reply to confirm the next steps.

Question 20

What if my order arrives wrong?

Accepted Answer

If you receive the wrong scent, contact us straight away with a photo and your order number, and we'll put it right.

Question 21

How do I apply a discount code?

Accepted Answer

During checkout, you'll find a field to enter your discount code. Enter the code and the discount will be automatically applied to your order total.

Question 22

Can I use multiple discount codes on one order?

Accepted Answer

Only one discount applies per order. If you enter a code and you also qualify for the bundle, we automatically use whichever saves you more.

Question 23

How does the 3 for £80 bundle work?

Accepted Answer

Any 3 bottles for £80. Add any three bottles to your basket and the saving is applied automatically, no code needed. It works for every set of three in your basket.

Frequently Asked Questions

About the Scents

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